BengaBet Privacy Policy

1. Introduction & Scope

BengaBet (bengabet.win) is deeply committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, and safeguard the personal information of users on our platform.

By using the BengaBet website or services, you agree to the practices described in this Privacy Policy. We manage your information in accordance with applicable data protection laws in Bangladesh and international standards.

2. Information We Collect

BengaBet collects various types of information to improve our services and provide a secure experience. Details are outlined below:

2.1 Information You Provide

• Registration Details: Full name, date of birth, email address, and phone number.
• Identity Verification (KYC): National ID number or passport details.
• Payment Details: Mobile banking number (bKash, Nagad, Rocket).
• Contact Information: Messages and complaints sent to support.

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Details: IP address, login time and date, pages visited.
• Gaming Activity: Betting history, game sessions, and transaction records.
• Cookies & Tracking: Session cookies, preference cookies.

Data Type	Methods of Collection	Mandatory?
Name & Contact	Registration Form	Yes
National ID Card	KYC Verification	Yes (for withdrawals)
Mobile Banking Number	Payment Setup	Yes
Device & IP Information	Automatic	Yes (for security)
Gaming Preferences	Platform Usage	No (Optional)

3. How Your Information Is Used

BengaBet uses your information only for specific, legitimate purposes. We never use your data for any other reason without your explicit consent.

1. Account Management: To create, verify, and manage your BengaBet account.
2. Transaction Processing: To ensure deposits and withdrawals are processed smoothly.
3. Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
4. Customer Support: To resolve your questions and complaints.
5. Experience Personalization: To recommend games and offers tailored to your preferences.
6. Promotional Communications: To inform you of bonuses and offers, with your consent only.
7. Legal Obligations: To comply with directives from government or regulatory authorities.

4. Who Your Information Is Shared With

BengaBet never sells your data. However, in certain circumstances, we may share limited information with trusted parties:

4.1 Service Provider Partners

We share only the minimum necessary information with payment gateways, technology providers, and game suppliers solely for service delivery. All such partners are bound by our Privacy Policy.

4.2 Legal Obligations

Certain information may be disclosed based on a court order, government investigation, or lawful directive from a regulatory authority.

5. Data Security Measures

BengaBet employs industry-leading security technology to keep your information safe:

• 256-bit SSL/TLS Encryption: All data transfers are secure.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Audited by third-party experts.
• Firewall & Anti-Malware: Servers are protected at all times.
• Restricted Staff Access: Only authorized personnel may access your data.
• Data Backup: Regular encrypted backups stored on secure servers.

6. Cookie Policy

Cookies are small text files stored in your browser. BengaBet uses cookies for the following purposes:

Cookie Type	Purpose	Duration
Essential Cookies	Login Sessions & Security	Deleted at end of session
Functional Cookies	Remembering Language & Preferences	30 days
Analytics Cookies	Platform Improvement	90 days
Marketing Cookies	Showing Relevant Offers	180 days (with consent)

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause certain platform features to stop working.

7. Your Privacy Rights

As a BengaBet user, you have the following rights:

To exercise any of your rights, please contact our support team. We will respond within 30 days.

8. Data Retention Period

BengaBet retains your information only for as long as necessary:

• Account Information: For the duration of active account use and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• Contact Log: 3 years.
• Cookie Information: Based on cookie duration (up to 180 days).
• KYC documents: 5–7 years as required by legal obligations.

9. Child & Minor Protection

BengaBet strictly does not collect information from anyone under the age of 18. Age verification is mandatory during our registration process.

10. Changes to the Privacy Policy

BengaBet may update this Privacy Policy from time to time. For significant changes, we will notify you by:

• We will post a notice on the website homepage.
• We will send an SMS to your registered phone number.
• The date of any changes will be updated at the top of this page.

Continued use of BengaBet after any changes are made will be considered your acceptance of the updated policy.

11. Privacy-Related Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Available on the website around the clock.
• Email: [email protected] (plain text)
• Response Time: Up to 48 hours on business days.

Our dedicated privacy team takes every privacy-related matter seriously. Your trust in BengaBet is our greatest reward.